i placed an order on caliroots.com on oct 12 and they arrived at my door in nyc on nov 13. my order was for over $190, so they went to customs first. but the lady who called me from customs worked it out so i wouldn't have to pay an additional "import" tax. the guys at caliroots were diligent in checking the tracking of my package, though. and quite nice about it. i felt like they definitely wanted me to be a happy customer. and finally, a month later, i am. but the wait sucks. my advice, purchase only 1 purr at a time.