ok so I added karmaloop to tell you all to avoid them if you can. here's what happened to me.
i bought a hoody on Thanksgiving, got a good discount code. everything was good.
then the hoody didn't even ship for a week, I understand that on Thanksgiving things can take awhile but a week?
so i get it finally and it's too small, not their fault but when i went to the exchange portion of their website they showed my order not being shipped yet, so I couldn't exchange yet. then I emailed their customer service to get that problem solved, no reply. i had to call them and they finally fixed that.
so i go through their exchange process, basically you choose what you want on the site and send back what you have. 2 weeks go by, no word. i finally call them and they say that they got the hood and the other one is in process of being sent. oops, they call back again, because they took waaaay too long and their returns system is fucked, the hoody is now sold out.
shipping was good. they sent 2 of the same shoes by accident but i called customer service and they fixed it. all i gotta do is send back the shoes w/ receipt of postage and they'll give me a refund and send out the correct order. i'd hit them up again.
I ordered a frehjive hoody from them. When checking out though, I pressed the "Shipping Address is same as billing address" box. For some reason though (my fault or theirs), The shipment address was to the wrong address. I emailed them a few minutes later and I recieved the hoody to the right address in 3 days.
I'll say that they're just pretty decent. Shipping comes on time and you can always reach them.
But be very careful with Kazbah brands tho.
I ordered a pair of Greedy Genius Cobalt Blues and when the shoes came there was a big hole in the box
and the kicks were creased up, like someone had already wore em'.
I tried to file for a refund but to get refunds on kazbah items you gotta go through the brand itself.
I had to call about 7 different numbers (the karmaloop number was helpful) before I got any helpful info.
I also e-mailed them (once) and greedy genius(like 9 times).
Karmaloop responded in about a week, but it's been more than a month and still no word from Greedy Genius.